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You have 72 hours from the time you receive the goods to inspect and reject any nonconforming goods. After 72 hours, the goods will be deemed accepted unless you have notified us in writing of their rejection and the claimed nonconformity (with sufficient detail regarding the same). If timely notified of the nonconformance, we have the right, at our sole discretion, if we confirm the nonconformance, to replace the nonconforming goods with conforming goods, or to refund the purchase price of such nonconforming goods. Our right to provide a replacement or refund is your sole remedy with regard to rejected nonconforming goods.
No return of conforming goods will be accepted without our prior written authorization. We reserve sole discretion whether or not to authorize the return of conforming goods. Normally, we will require a handling or restocking charge of at least 15% of the purchase price for stock goods that you request authorization to return within 72 hours of delivery and at least 25% of the purchase price for any other goods. Any goods which we authorize for return must be delivered to us undamaged, unused and in their original packaging and shipped F.O.B. our warehouse. Returned goods must be accompanied by our return authorization number, invoice reference number, date of purchase and a statement of the reason for the return. To initiate a return, please contact your salesperson or customer service representative.