Website FAQs

Creating an account is easy! From the Sign-In page, click the Request Account button OR click the Request a Web Account link found under the Customer Service heading in the footer. Either method will take you to a page that will walk you through the steps required to open a First Supply customer account and/or a First Supply web account.

Watch a short video demonstrating how to open an account

Your Quick Dashboard gives you a fast way to access and reference account information. You can select a fulfillment method (Delivery or Pick Up), view saved lists, check on open orders and access invoice information. The linked headings that make up your Quick Dashboard display under the main navigation bar when you are signed into your account.

Watch a short video showing the features of your Quick Dashboard

Click the ‘Forgot Password?’link under the Password box on the Sign-In page. After clicking the link, enter your username and the email address attached to your account. This will trigger an email that will allow you to set a new password for your account.

For security, the system will impose a temporary lockout after multiple (unsuccessful) sign-in attempts. If you see an Account Locked message, please wait 10 minutes before trying to sign in again.

Navigate to My Account and locate the User Profile tile. You can edit information saved in your profile including your email address. NOTE: If you need to change your name, please contact your local First Supply branch.

Watch a short video demonstrating how to change your My Account information

Make sure you include your entire order number when searching, including the suffix. Example: search for 123456-01, instead of 123456

Watch a short video about Order History and how it works

You can search by Item #, Manufacturer, Manufacturer #, UPC or keywords that describe the item in the search bar. Another way to find products is by using the Shop Products dropdown in the navigation bar at the top of the website. When you click on a category name, you can drill down until you reach the lowest level category, allowing you to shop for and choose products.

Watch a short video demonstrating how to search for products

If you don’t get the results you were expecting, adjust your search terms. Be sure to use full words vs. abbreviations (copper vs. cop) and  modify spacing between measurements (If 18x8 didn’t work, try 18 x 8). When searching for sizes, use measurement abbreviations instead of a special character (for example: try 1 in instead of 1").

Find the Filter menu on the left side of the page and click the appropriate filter boxes to narrow your results.

For example: 1-1/2 PVC Elbow delivers too many results, so instead it’s better to search PVC Elbow and use left nav to filter the results (nominal size = 1-1/2).

If a product is In Stock, you’ll see the number available at the Local Warehouse set in your Quick Dashboard. You can also click the View Availability by Warehouse link to see how many are available at other warehouse locations.

Yes, you can compare up to six products. Select products by clicking Compare check box on the product page. This will add products to the compare tray at the bottom of your screen. When you’re done selecting products for comparison, click the Compare button.

Watch a short video demonstrating the Product Compare function

Order Pick Up: Choose Pick Up Instead of Delivery

Want to pick your order up instead of having it delivered? Your account will default to the DELIVERY option, but you can easily select PICK UP. This can be done using one of two methods.

1|  When you sign into your account, you will be offered two Fulfillment Method options. The selection circle next to the Delivery option is filled by default. If you want to pick your order up, click the selection circle next to the Pick Up option.

2|  If you didn’t select Pick Up when you first signed in, it’s still easy to choose that option. At the top of the page (under the search bar), you’ll see a heading that says DELIVERY METHOD by default.

To change that option, click the blue address link. This will trigger a pop-up box allowing you to click the selection circle in front of the word Pick Up.

When you click Pick Up, a First Supply location will appear. If that address works, you can click the X to close the pop-up box, or click the word Change to select from a list of First Supply locations.

Order Delivery: Choose First Supply Truck or Standard Ground

During checkout, on the Payment page you can select your Shipping Service. Your choices are: First Supply Truck or Standard Ground.

No, you cannot place an order without a web account. You need a web account to see prices, check inventory and to place items in your cart.

Watch a short video demonstrating how to open an account

In the dropdown under Shipping Address, select the option for Ship to One-Time Address. At this point you can enter the information required to continue. To add an email address to your account for future orders, please contact your local First Supply branch.

In the dropdown under Shipping Address, select the option for Ship to One-Time Address. At this point you can enter the information required to continue. To add a valid phone number to your account for future orders, please contact your local First Supply branch.

Tax charges will appear on your order confirmation email. Shipping charges are not calculated until your order has been shipped and invoiced.

Navigate to My Account and locate Order History within the Orders tile. Order History will show the status of each of your orders.

Please call your local First Supply branch if you need to cancel an order.

To initiate a return, navigate to My Account and locate Order History within the Orders tile. If an order has a status of shipped, invoiced or paid, clicking into the Order Details page will show a Request for Return button. Click the Request for Return button and follow the steps provided to initiate a return.

First Supply offers Payment Terms to qualified customers. Credit cards aren’t accepted at this time.

Visit this link to: Request a First Supply Customer Account

The Billtrust Portal gives you access to your invoices and payment history 24/7. Billtrust® is a separate service that isn’t managed by the First Supply eCommerce team.

Feel free to reach out to ARsupport@1supply.com if you ever need assistance.

You will log in with your previously existing Billtrust® credentials.

Your User Name and Password are unique to Billtrust® and are (most likely) not the same as the ones you use for FirstSupply.com.

If you had upgraded from an earlier version of Online Billing, your User Name will be your Account Number. After signing in the first time, you will be prompted to select a new User Name.

Visit the Billtrust Portal page and click the ‘Forgot Your Password?’ link next to the Sign In button.

Click the Sign Up Now button on the Billtrust Portal page. You’ll need an enrollment token from the bottom of an existing invoice to proceed.

No, you can only use Billtrust to view invoices and see payment history.

Yes, Billtrust uses the industry standard PDF format for storing and displaying billing documents which makes it very easy to print or save your bills to your computer. Get Acrobat Reader.

Yes, you can set custom date range filters by clicking on the dropdown arrow next to the date column that you want to filter by. Select from a predefined listed of days or define your own custom range to filter your bills.

Yes, click on the dropdown arrow next to the column you want to search from, then enter in your search criteria to filter your view.

Once you are signed into your web account, use the quick dashboard to access Billtrust.

You can select Ship to One-Time address under the Shipping Information dropdown on the Billing & Shipping page. If you need a ship-to added to your account, please call your local First Supply branch.

Shipments can be sent to any Billing & Shipping address that is saved to your account. If you have multiple addresses saved, you’ll be able to choose one from the address dropdown. If you need an additional address saved to your account, please contact your local First Supply branch. To add a temporary shipping address click Ship to One-Time address under the Shipping Information dropdown on the Billing & Shipping page.

Please call your local First Supply branch for order tracking information.

Tax charges will appear on your order confirmation email. Shipping charges are not calculated until your order has been shipped and invoiced.

Order Pick Up: Choose Pick Up Instead of Delivery

Want to pick your order up instead of having it delivered? Your account will default to the DELIVERY option, but you can easily select PICK UP. This can be done using one of two methods.

1|  When you sign into your account, you will be offered two Fulfillment Method options. The selection circle next to the Delivery option is filled by default. If you want to pick your order up, click the selection circle next to the Pick Up option.

2|  If you didn’t select Pick Up when you first signed in, it’s still easy to choose that option. At the top of the page (under the search bar), you’ll see a heading that says DELIVERY METHOD by default.

To change that option, click the blue address link. This will trigger a pop-up box allowing you to click the selection circle in front of the word Pick Up.

When you click Pick Up, a First Supply location will appear. If that address works, you can click the X to close the pop-up box, or click the word Change to select from a list of First Supply locations.

Order Delivery: Choose First Supply Truck or Standard Ground

During checkout, on the Payment page you can select your Shipping Service. Your choices are: First Supply Truck or Standard Ground.

While our search is very intuitive there may be times it does not retrieve results. If this is the case, please contact your local First Supply branch for assistance.

Watch a short video demonstrating how to search for products

Items will remain in your cart for 90 days or until you check out.

Edge, Chrome, Safari and Firefox are fully supported and will provide the best user experience. Note: Internet Explorer (IE) 11 is no longer supported.

Yes, your orders are accessible from any supported device you sign into. Supported devices include tablets, laptops, desktop computers and smart phones.

The best way to email your cart is to save it as a list by clicking Add All to List. After your items have been converted to a list, navigate to My Account and locate the My Lists tile. Click the appropriate list and Email.

Watch a short video demonstrating how to share a list

Yes! Look for the “Chat with us” box on the bottom left side of your screen. Live Chat agents are available Monday—Friday, 7:00 am to 5:00 pm. Questions that come in during off hours are emailed to the team to be answered ASAP.

The First Supply app is available FREE for your iOS and Android devices. You can find it at the Apple App Store and GooglePlay.

Your Username for the mobile app will be the same as the Username you use to sign into your FirstSupply.com web account. Your password will be the same, too.

Yes. The First Supply mobile app gives you access to barcode scanning, faster load times, encrypted security, optimized display and streamlined ordering.

Enabling Auto Updates will keep your First Supply app updated without having to check for and install updates manually. Follow these steps to enable Auto Updates:

On an Apple device:

1. Click the Settings icon.
2. Find and open the iTunes & App Store tile.
3. Move the slider next to Updates to the green position.

On an Android device:

1. Open Google Play Store.
2. Touch the hamburger icon in the top-left, swipe up and choose Settings.
3. Under General, tap Auto-update apps.
4. If you want updates over Wi-Fi only, choose Auto-update apps over Wi-Fi only.

Click the Newsletter link under the About Us heading at the bottom of any web page.

Then, click the Email Sign Up button on the left side of the screen. This will open a page with entry fields for your information and a Submit button at the bottom.

There is an Unsubscribe link at the bottom of each First Supply newsletter and informational email. To stop future emails, click the link, verify your information and click the Submit button to send.

There is an Update Profile link at the bottom of every email. To change your email address, click the link. After verifying your information and then clicking the Submit button, you will receive an email with additional instructions.

NOTE: This method will only change the destination address for First Supply newsletters/informational emails. To change the email address tied to your business account, sign into FirstSupply.com, click on the My Account link and then click the Edit Profile link under the USER PROFILE heading.

Watch a short video demonstrating how to change your My Account information

You can whitelist ecomm@1supply.com so messages sent from this address will bypass any inbox/spam filters. Here’s how to whitelist addresses from different email providers.

Whitelist in Outlook

• In the “Home” tab at the top of the screen, select the drop-down menu (icon) labeled “Junk”.
• At the bottom, select “Junk E-mail Options”.
• Choose the second tab, “Safe Senders”.
• Here you can add the specific email addresses and domains you wish to not be treated as junk.

Whitelist in Gmail

• Locate and select the gear shaped icon in the top right-hand corner.
• Click settings from the menu.
• Select “Filters and Blocked Addresses” from the menu choices along the top of the screen.
• Select “Create new filter”.
• Input the selected mail address or addresses you want to whitelist into the “From” field.
• Click “Create Filter”.
• On the next screen when prompted, select “Never send it to spam”.

Whitelist in Yahoo

• Locate and select the gear-shaped icon in the top right-hand corner.
• Click settings from the menu.
• Select “Filters” from the menu on the left-hand side.
• Click “Add” to add a new filter.
• Input a name for the filter.
• Under “Sender” select “Contains” from the dropdown menu.
• Type in the email address in the box to the right of the drop-down menu.
• At the bottom, where it says, “Then deliver the email to the following folder” select “Inbox”.
• Click Save.

First Supply is committed to keeping your email address and personal information confidential. We do not sell, rent, or lease our contact data or lists to third parties, and we will not provide your information to any third-party individual, government agency, or company at any time.

First Supply does not engage in the practice of sending SPAM emails. Subscribers will receive our Newsletter and a limited number of informational emails.