Website FAQs
Creating an account is easy! Click Sign In, then the Create An Account button OR click the Create a Web Account link found under the Customer Service heading in the footer. Either method will take you to a page that will walk you through the steps required to open a First Supply customer account and/or a First Supply web account.
Sign in to FirstSupply.com to see your Personal Account Dashboard. From there you can quickly see your complete Order History (online AND Offline), Open Orders, My Quotes, My Lists, and Previously Purchased Items.
Click Sign In, then the Forgot Password? link under the Password box. After clicking the link, enter your username and click the Send Email button. This will trigger an email that will allow you to set a new password for your account.
For security, the system will impose a temporary lockout after multiple (unsuccessful) sign-in attempts. If you see an Account Locked message, please wait 5 minutes before trying to sign in again.
Click My Account from the header, then Account Settings. From there, you can change your email and password. You also have the option to set a default address and fulfillment method. NOTE: If you need to change your name, or username please contact us.
Sign in to FirstSupply.com and click 'View All Orders' from your Personal Account Dashboard OR select Order History after hovering over My Account in the header. To find a specific order, open the filter menu by clicking the Filter Results bar on your Order History page. Use the filter menu to search by Product, PO #, Order #, Date Range, Ship To, Status, Total Ordered, Amount, Job Name, or Placed By (email).
If you don’t get the results you were expecting, adjust your search terms. Be sure to use full words vs. abbreviations (copper vs. cop) and modify spacing between measurements (If 18x8 didn’t work, try 18 x 8). When searching for sizes, use measurement abbreviations instead of a special character (for example: try 1 in instead of 1").
Find the Refine Results menu on the left side of the page and click the appropriate filter boxes to narrow your results.
For example: 1-1/2 PVC Elbow delivers too many results, so instead it’s better to search PVC Elbow and use the left nav menu to filter the results (nominal size = 1-1/2).
Our inventory icons give you a fast way to see if something is in stock before you order!
Means that this product is In Stock at your branch.
Means that this product is Out of Stock at your branch, but you can click the View Availability link to check for stock at other branches.
Contact your First Supply sales rep or local branch to request a quote. NOTE: for quotes to be visible in My Quotes, the order writer has to check a box to make it visible on FirstSupply.com.
You have 30 days to convert a quote. The exact expiration date is listed on the Quote Detail page.
To convert a quote into an order, click a linked Quote # in My Quotes.
Next click the Convert Quote to Order button.
In the pop-up menu that appears, you can select delivery by Standard Ground or First Supply Truck, choose a Delivery Date, change the PO Number, add Order Comments, and select Delivery or Pick Up as your fulfillment method.
When you’re ready, click the Place Order button to submit your order.
Yes, after you click the Convert Quote to Order button, you’ll see a Convert Quote pop-up menu. You can select a shipping service from the Select Service dropdown box. Your choices are: First Supply Truck or Standard Ground (UPS or FedEx).
Yes, after you click the Convert Quote to Order button, you’ll see a Convert Quote pop-up menu. Click the calendar icon under the Request Date (optional) heading. From here, you can select a preferred delivery date up to 30 days out – just be aware that circumstances may not allow that request to be honored.
Yes, after you click the Convert Quote to Order button, you’ll see a Convert Quote pop-up menu. Under the Fulfillment Method heading, click the radio button in front of the delivery method you want. NOTE: You can’t change the Delivery address or Pick Up location at this stage.
Converting a quote turns it into an order. You’ll receive an Order Confirmation email after you convert a quote. Additionally, the quote you converted will no longer appear under My Quotes but will be visible in your Order History.
No. A promo code can only be used when placing a sales order online.
No. If you require changes to a quote, you must work with the order writer. The order writer can make changes and resubmit the revised quote to your online account.
Quotes are updated in our system every 15 minutes.
No, the entire quote must be converted.
Every quote can only be converted once. You will not be able to reorder a quote from the Order Details page.
Converted quotes will no longer appear under My Quotes but will be visible in your Order History.
No, expired quotes will no longer appear in My Quotes.
You can have multiple quotes pending at the same time. All your pending quotes will be visible in My Account under the My Quotes heading.
Yes. Your order writer can reactivate a quote.
No, you cannot place an order without a web account. You need a web account to see prices, check inventory and to place items in your cart.
Shipping charges are not calculated until your order has been shipped and invoiced.
Once you are logged in, click 'View All Orders' from your Personal Account Dashboard OR select Order History after hovering over My Account in the header to see the status of each of your orders.
You can see the delivery status of orders shipped by First Supply truck after April 18, 2022. To find this information, click on an order in Order History. Then, scroll to the bottom of the Orders Details page.
Please call your local First Supply branch to cancel an order.
If an order has a status of Shipped, Invoiced or Paid, clicking into the Order Details page will show a Return Request link. Click the link and follow the steps provided to initiate a return.
First Supply offers Payment Terms to qualified customers. Invoices can be paid through Billtrust®, ACH, or check. Credit cards aren't accepted at this time.
The Billtrust Portal gives you access to to view and pay your invoices 24/7. Questions regarding Billtrust should be directed to [email protected].
You will log in with your previously existing Billtrust credentials.
Your User Name and Password are unique to Billtrust and are (most likely) not the same as the ones you use for FirstSupply.com.
Visit the Billtrust Portal page and click the ‘Forgot Your Password?’ link next to the Sign In button.
Click the Sign Up Now button on the Billtrust Portal page. You’ll need an enrollment token from the bottom of an existing First Supply invoice to proceed.
Yes, you can pay your bill online through Billtrust® with ACH payment.
After you authorize an ACH payment transfer in Billtrust®, agreed-upon funds will be pulled from your bank account electronically. NOTE: like paper checks, ACH payments can’t go through unless the funds are available.
No. The option to set up Auto Pay is not available currently.
No. The option to Short Pay / Over Pay is not available currently.
Yes. Information is exchanged between First Supply’s billing system and Billtrust® once a day, so there may be a slight delay in seeing open balance, and invoice updates due to timing.
You can select specific invoices to pay.
Discounts will be available based on your existing First Supply payment terms.
Yes, Billtrust uses the industry standard PDF format to store and display billing documents, which makes it very easy to print or save your bills to your computer. Get Acrobat Reader.
Yes, you can set custom date range filters by clicking on the dropdown arrow next to the date column that you want to filter by. Select from a predefined list of days or define your own custom range to filter your bills.
Yes, click on the dropdown arrow next to the column you want to search, then enter in your search criteria to filter your view.
Once you are signed into your FirstSupply.com web account, use the quick dashboard to access Billtrust®.
You can select Ship to One-Time Address during Checkout. If you need a ship-to added to your account, please call your local First Supply branch.
Shipments can be sent to any Billing & Shipping address that is saved to your account. If you have multiple addresses saved, you’ll be able to choose one during Checkout. If you need an additional address saved to your account, please contact your local First Supply branch. To add a temporary shipping address click Ship to One-Time Address under the Shipping Information dropdown during Checkout.
Tracking information for orders shipped by Standard Ground (UPS or FedEx) will be included in your Order History (if provided). To receive tracking information for orders shipped by First Supply Truck, please call your local First Supply branch for order tracking information. NOTE: Tracking information will only be available for orders shipped by UPS or FedEx on or after August 1, 2023.
Estimated tax charges will appear in the Order Summary box on the Cart page. Shipping charges are not calculated until your order has been shipped and invoiced.
During checkout, you can select a shipping option from the Select Service dropdown box. Your choices are: First Supply Truck or Standard Ground (UPS or FedEx).
You can change your fulfillment method in four places after signing into your FirstSupply.com account.
- By clicking the Change link from the very top of the page (above the search bar).
- By hovering over My Account in the header and clicking the Change link under the Fulfillment Method heading.
- By hovering over My Account in the header and clicking the Change Ship To / Bill To link under the User Profile heading.
- By clicking the Shopping Cart icon and clicking to select Pick Up or Delivery under the Fulfillment Method heading in the Order Summary box.
NOTE: Always double-check to be sure you have the correct Pick Up location or Delivery address selected.
Yes. Go to Order History and click to open a linked Order #. On the Order Details tab, your Truck Route is represented by the three-digit code next to Fulfillment Options.
NOTE: Before a Truck Route has been assigned, the code will show as OT (Our Truck), or TBD (To Be Determined) if the order is waiting to be released. For information about specific Truck Routes, reach out to your local branch.
You can search by Item #, Manufacturer #, UPC or keywords that describe the item in the search bar. Another way to find products is by using Shop Products or Shop Brands in the navigation bar at the top of the website. When you click on a product category or brand name, you can drill down until you reach the level you want, allowing you to shop for and choose products.
Edge, Chrome, Safari, and Firefox are fully supported and will provide the best user experience.
NOTE: Internet Explorer (IE) has been retired and is no longer supported. If any site you visit needs Internet Explorer, you can reload it with IE mode in Microsoft Edge. Select ‘Continue’ to get started with Microsoft Edge, the fast and secure browser built for Windows.
Yes, your cart is accessible from any supported device you sign into. Supported devices include tablets, laptops, desktop computers and smart phones.
The best way to email your cart is to save it as a list by clicking Add All to List. After your items have been converted to a list, hover over My Account in the header and click the My Lists link under the User Profile heading. Click into the appropriate list and click Share under the list name.
Yes, you can export any list and save it as a spreadsheet. Just open the list you want to save, click More Actions and then Export to download a csv file. You can also visit our Product List Library to see pre-compiled Lists that you can save and use as your own. Just click on a category to see the Lists available under that heading, then choose a List and click the Save List button to rename it and add it to your own List Library.
Your Username for the First Supply mobile app will be the same as the Username you use to sign into your FirstSupply.com web account. Your password will be the same, too. If you don’t remember your password, click Sign In, the Forgot Password? text link and enter your Username to receive a password reset email. If you don’t remember your username, email [email protected].
Enabling Auto Updates will keep your First Supply app updated without requiring you to check for or install updates manually. Follow these steps to enable Auto Updates:
Enable Auto Updates on an Apple device:
- Click the Settings icon.
- Find and open the App Store tile.
- Move the slider next to Updates to the green position.
Enable Auto Updates on an Android device:
- Open Google Play Store.
- Touch the hamburger icon in the top-left, swipe up and choose Settings.
- Under General, tap Auto-update apps.
- If you want updates over Wi-Fi only, choose Auto-update apps over Wi-Fi only.
To log out of the First Supply mobile app, tap the word Menu (iPhone) or the Menu Icon (Android) in the upper left corner of the main tile page. Then, click the red Logout button.
Yes. The First Supply mobile app gives you access to barcode scanning with optional auto-scan, company notifications, in-app calling to First Supply locations, encrypted security, optimized display, and streamlined ordering.
Yes, for controlled scanning, the First Supply mobile app lets you turn off the Auto Scan feature. In the Scan tile, just tap the yellow Auto Scan button in the bottom left corner. Once you turn it off, you’ll see a shutter-release/photo button below the view finder. Scan a specific QR label by lining it up in the viewfinder – when you see a red line appear around the QR code (or moving across a barcode), press the photo button to scan.
Yes, from the Locations tile, you can select a branch, tap the phone number, and select Call without ever leaving the app.
We recommend turning on your notifications to receive important messages and announcements from the First Supply mobile app. Here’s how to on notifications:
Turn on notifications for Apple users:
- From your phone, go to Settings > Notifications.
- Select the First Supply app.
- Then, Allow Notifications.
Turn on notifications for Android users:
- In the app, go to Menu > Profile page.
- Select In-App Notifications checkbox.
Yes, in the First Supply mobile app, you can change from Delivery to Pick Up at any time. Just go to Shop tile and tap the hamburger menu (three horizontal lines) under the First Supply logo. Tap the Change link under the Fulfillment heading. You can also change this on the Cart page.
Yes. To access your Order History in the First Supply mobile app, just click on the Order History tile on the home screen.
Yes. To find your Lists in the First Supply mobile app, just click on the My Lists tile on the home screen.