COVID-19 Employer Toolkit Highlights

4/6/2020


Thank you to everyone that took the time to join us for today’s webinar on the COVID-19 Employer Toolkit. As promised, we are providing you with the presentation as a source of reference. We invite you to look through and utilize the links found within as you navigate your way through these times.

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COVID-19 Employer Toolkit Highlights

 


Alternative Payment Options Available

4/6/2020


Everything surrounding the COVID-19 pandemic is creating disruptions in our businesses and local communities. We understand the challenges this has created for many business owners and their families. We continue to be open for business at all locations. With our dedicated group of employees, we have not experienced any disruption to our business or our ability to service our customers.

We do recognize that many of our customers may be working with office staff that may be working remotely. With this in mind we want to let our customers know that we can accept electronic payments via ACH or Wire Transfer.

For details of alternate payment methods please contact a member of your Regional Credit Team who will get you the banking information that you will need:

Jennifer Hundt, Credit Manager

John LeBlond, Credit Manager 

Sandy Laux, Credit Manager

Andrew Skorr, Credit Manager

General AR Support Mailbox

You may also reach out to one of these individuals by phone, Monday through Friday, between 8a – 5p CST.

We want to provide you with helpful options and are confident by working together we will be able to navigate through these challenging times. We will keep you updated and informed if there are any material changes to our operations or our ability to meet your needs. We wish you, your employees and families continued good health.

Be well,

Joe Poehling
Chief Executive Officer

 


Essential Industries Classification

3/24/2020


We have committed to update you as we navigate the COVID-19 situation in our country and the world. These are extraordinary times. Our leadership team has been tracking federal and state guidance from the onset of COVID-19 cases in the United States to maintain a safe and responsible workplace for you as our valued customer, our teams, and our families.

We understand First Supply, Gerhard’s Kitchen, Bath, and Lighting Stores and the Kohler Signature Stores by First Supply to be essential to our customers’ ability to maintain safety and sanitation in our communities as well as complete important construction projects. Under CISA standards as well as in all of our states of operation, our industries are deemed essential. As a result, we are currently maintaining regular weekday operating hours at all branch locations. We also have our normal emergency 24/7 service in all locations.

Please continue to practice social distancing in any interaction with our teams or other customers. We encourage you to order online where possible. If your account is not setup, please click here to set up. We also encourage you to call, email, or order online ahead for your product to be delivered curbside or by one of our trucks. If that is not possible, please feel free to call or email your order to us from our parking lot.

Our goal is to continue to be the trusted supplier you have relied on for many years. Our current inventory position is strong and our teams work to ensure our suppliers are not seeing any interruption in our supply lines either. We are in this together and look forward to supporting your essential businesses for many years to come.

Be well,

Joe Poehling
Chief Executive Officer

 


The Continued Response to COVID-19

3/23/2020


As previously promised, we will be providing you with our continued response to the COVID-19 pandemic. With that, please take a moment to view a personal message from our C.O.O. K&B Stores, Katie Poehling Seymour:


Please continue to be in touch with your local First Supply sales representative for answers to any questions you may have. 

Stay safe and well!

 


An Update from our C.E.O.

3/19/2020


Thank you for your support of First Supply over the past 123 years. We live in unprecedented times but our focus on keeping our employees and our customers safe and healthy has never changed.

We have taken action since late February to address the risk of COVID-19 in all of our facilities, warehouses, counters, stores, and offices.

  • We have enhanced cleaning protocols in all facilities.
  • We have held training with employees to understand how to interact with each other and our customers.
  • We practice social distancing and request that you also maintain a distance of at least 6 feet from any other person while in our facilities.
  • We require anyone who has traveled to a foreign country or who feels sick to leave our facilities or to not enter. If we suspect you are sick, we will ask you to leave.
  • We will bring product to where you are comfortable – to your facility, to your loading dock, to our loading dock, or to your vehicle.

Today, our counters and our stores are open. We encourage you to call ahead for product so it is ready and we can minimize interactions. We encourage you and your homeowners to utilize virtual appointments or make a private appointment in our stores. Our e-commerce site www.firstsupply.com is available 24/7 for you to check inventory and place orders.

We know you provide vital services to our communities whether it is clean, safe water to our homes or completing a kitchen remodel when restaurants and foodservices are limited in these times. We are your partner and we intend to be there for you.

We will provide you updates each week with our status and how to best communicate with us. You can always find these messages posted on this webpage. Our goal is to keep our teams safe and to keep you safe while providing uninterrupted service for as long as we can. We know we need to provide for our employees in these uncertain times and that you need to provide for your employees. Soon we will come out of this crisis stronger together.

Thank you,

Joe Poehling
Chief Executive Officer

 


Well, Pump and/or Septic Partner of First Supply

3/16/2020


As I am sure you can agree, these are certainly unprecedented times. A tremendous amount of planning and organization, on both your behalf and ours, has gone into preparing for the 2020 First Supply Pump Shows. Through all of this, the one aspect that has remained as the most important is the safety and health of our customers, vendors, and associates. Due to the continued escalation of the coronavirus (COVID-19) outbreak, we have made the decision to cancel the 2020 First Supply Pump Shows listed below:

  • La Crosse – March 17th
  • Madison – March 18th
  • Eau Claire – March 24th
  • Brainerd – March 25th
  • Owatonna – March 31st

Our Pump Shows are very important, as they are a time to set the course for the upcoming season. With that said, our commitment to you is to have our sales staff schedule individual appointments with each of you as soon as possible. In addition, we will be honoring the following:

  • Show pricing
  • Show cash back
  • Show dating / terms
  • Delayed shipment as it is in the show book

The option to call in to place your order is also available. Our commitment to being your trusted well, pump, and/or septic product supplier remains strong! Please continue to be in touch with your local First Supply sales representative for answers to any questions you may have.

Thank you for your continued partnership and understanding as we work through these times.

Sincerely,

Joe Poehling
Chief Executive Officer

 


2020 First Supply / ICP Dealer Meeting – Cancellation Notice

3/16/2020


HVAC Partners of First Supply,

As I am sure you can agree, these are certainly unprecedented times. A tremendous amount of planning and organization, on both your behalf and ours, has gone into preparing for the 2020 First Supply / ICP Dealer Meeting. Through all of this, the one aspect that has remained as the most important is the safety and health of our customers, vendors and associates. Due to the continued escalation of the coronavirus (COVID-19) outbreak, we have made the decision to cancel the 2020 First Supply / ICP Dealer Meeting, scheduled to take place March 19 – 20, 2020.

The Dealer Meeting is a very important resource we use to communicate our plans for the annual dealer program. While we are cancelling this particular meeting, we have developed a plan for our HVAC leadership to be in touch to present you with the 2020 Dealer Program, either in person or through virtual means, within the next 60 days. Our commitment to being your trusted HVAC product supplier remains strong!

Please continue to be in touch with your local First Supply sales representative for answers to any questions you may have. Thank you for your continued partnership and understanding as we work through these times.

Sincerely,

Joe Poehling
Chief Executive Officer

 


Response to the Coronavirus (COVID-19)

3/9/2020

Madison, WI – Novel coronavirus (COVID-19) is something that we at First Supply, Gerhard’s Kitchen & Bath Stores and Kohler Signature Stores by First Supply are monitoring very closely. In regard to the proactive steps we are taking to ensure our team members and customers alike remain safe and healthy, we want to share our plan to address the potential impact of coronavirus within our immediate communities.

The First Supply Board of Directors and leadership team has actively reviewed our immediate risks and potential responses. We have identified key activities to allow us to continue to serve you. As we do on a daily basis, we continue to review our inventory position. We are prepared to redirect orders and deliveries should it become necessary. Additionally, our operating systems will allow our customer service teams to be fully functional from remote locations. Finally, our new website, firstsupply.com, is available to serve your needs.

While we cannot guarantee a 100% healthy workplace, there are many things that have already been implemented to help us get as close as possible. Every location in our footprint has been instructed to increase the frequency and extent of which they clean their workspace. In addition, you will see signage throughout our buildings asking everyone to follow simple processes of remembering to cover mouths while coughing/sneezing and, of course, properly washing/sanitizing hands more frequently. Finally, if a team member falls ill, we have instructed them to remain home as to not spread any type of illness.

We hope you see that we are taking every step we can to remain open and ready to provide an exceptional customer experience. Your everyday success is very important to us. For that reason, we will continue to monitor this situation and adapt as needed. Should you have any questions or concerns, please reach out to your local First Supply, Gerhard’s Kitchen & Bath Stores and Kohler Signature Stores by First Supply team.

Thank you for your continued partnership,

Joe Poehling
Chief Executive Officer

 

PS: We want to remind our customers that there are options available when shopping at FirstSupply.com. You can choose order Pick Up or Delivery to an address of your choice. With 24/7 ordering, this is a great time to use the features we’ve added to streamline your experience and make your job easier. If you haven’t ordered on FirstSupply.com before Request a Web Account and start shopping, today!


Established in La Crosse, WI, First Supply is a regional distributor with 47 locations, including 28 distribution branches, 1 CDC and 18 Kitchen, Bath and Lighting stores in the upper Midwest. Founded in 1897, First Supply employs over 650 people, is a family-owned, single source provider of HVAC-R, Builder, Plumbing, Lighting, Waterworks, Industrial PVF, Pump, Well and Septic supplies.