Madison, WI – Novel coronavirus (COVID-19) is something that we at First Supply, Gerhard’s Kitchen & Bath Stores and Kohler Signature Stores by First Supply are monitoring very closely. In regard to the proactive steps we are taking to ensure our team members and customers alike remain safe and healthy, we want to share our plan to address the potential impact of coronavirus within our immediate communities.
The First Supply Board of Directors and leadership team has actively reviewed our immediate risks and potential responses. We have identified key activities to allow us to continue to serve you. As we do on a daily basis, we continue to review our inventory position. We are prepared to redirect orders and deliveries should it become necessary. Additionally, our operating systems will allow our customer service teams to be fully functional from remote locations. Finally, our new website, firstsupply.com, is available to serve your needs.
While we cannot guarantee a 100% healthy workplace, there are many things that have already been implemented to help us get as close as possible. Every location in our footprint has been instructed to increase the frequency and extent of which they clean their workspace. In addition, you will see signage throughout our buildings asking everyone to follow simple processes of remembering to cover mouths while coughing/sneezing and, of course, properly washing/sanitizing hands more frequently. Finally, if a team member falls ill, we have instructed them to remain home as to not spread any type of illness.
We hope you see that we are taking every step we can to remain open and ready to provide an exceptional customer experience. Your everyday success is very important to us. For that reason, we will continue to monitor this situation and adapt as needed. Should you have any questions or concerns, please reach out to your local First Supply, Gerhard’s Kitchen & Bath Stores and Kohler Signature Stores by First Supply team.
Thank you for your continued partnership,
Chief Executive Officer
PS: We want to remind our customers that there are options available when shopping at FirstSupply.com. You can choose order Pick Up or Delivery to an address of your choice. With 24/7 ordering, this is a great time to use the features we’ve added to streamline your experience and make your job easier. If you haven’t ordered on FirstSupply.com before Request a Web Account and start shopping, today!
Established in La Crosse, WI, First Supply is a regional distributor with 47 locations, including 28 distribution branches, 1 CDC and 18 Kitchen, Bath and Lighting stores in the upper Midwest. Founded in 1897, First Supply employs over 650 people, is a family-owned, single source provider of HVAC-R, Builder, Plumbing, Lighting, Waterworks, Industrial PVF, Pump, Well and Septic supplies.