Pro Tip Summaries

II PRO TIP

NEW Feb 2024

Product List Library

Visit Product List Library and click to open any one of the Lists we have created, which you can save and use as your own. Click on the Save List option and rename to add it to your personal list library in My Lists. Modify the list as desired.

II PRO TIP

NEW Dec 2023

Improved Display For Phaseout & Discontinued Products

Discontinued: The word DISCONTINUED appears over the product image for discontinued items.
Phaseout: A WHILE SUPPLIES LAST! message appears by items with limited availability.

II PRO TIP

Oct 2023

Tracking Information

If your order was shipped by UPS or FedEx on or after 8/1/23, you can now see Tracking Information in Order History (if provided). Click on a linked Order # from your Order History.

II PRO TIP

Oct 2023

Improved Convert a Quote Process

Now you can add or update a Shipping Preference, Delivery Date, PO Number, Order Comments, and Fulfillment Method on your order. Visit Quote to Order FAQs for more info.

II PRO TIP

Aug 2023

Convert Quotes to Orders

Pending quotes now show under the My Quotes heading in My Account. To accept a quote, click on a linked Quote #, then click the Convert Quote to Order and Place Order buttons. Visit our Quote to Order FAQs for more info!

II PRO TIP

July 2023

Online Clearance

Save on overstocked, discontinued, and returned merchandise! Hover over Shop Products located below the First Supply logo and click on the SAVE! Clearance link.

II PRO TIP

June 2023

How to Initiate a Return Online

In Order History, click an Order # with the Status of Shipped, Invoiced, or Paid and click the Request for Return button. Select the quantity and Reason Code for each item being returned and click the Send Return Request button to submit for review.

II PRO TIP

May 2023

Package Quantity Display in Lists

When Box, Case, or Package quantities are available for an item, that information will now show when those items are saved in Lists.

II PRO TIP

May 2023

Custom Lists

Fill out the Custom List Request Form. We’ll create a new list and add it directly to your FirstSupply.com account. Your new list(s) will be available in My Lists.

II PRO TIP

Apr 2023

Online Warranty Form

The Warranty Claim Form (PDF 1.2 MB) is conveniently linked at the very bottom of the website, in the footer under the Customer Service heading.

II PRO TIP

Apr 2023

Alternative Items Suggested

If an item is Out of Stock at your local branch, you’ll now see an  alternative option displayed below the original (if there’s an approved substitute available).

II PRO TIP

Mar 2023

Replacement for Discontinued Items

When you search for an item that has been discontinued, you’ll now see a  comparable replacement displayed below the original.

II PRO TIP

Mar 2023

Open Orders Mobile App Tile

Need a faster way to see your Open Orders without filtering your Order History? Use the new Open Orders tile in our mobile app!

II PRO TIP

Feb 2023

Proof of Delivery Photo

In Order History, click on a Picked, Shipped, or Invoiced order to open its Order Details page. Scroll to the bottom to view the delivery information. For orders shipped by First Supply Truck.

II PRO TIP

Nov 2022

Order History Search Option

Search Order History by entering the email address (can partially match) of the person who placed the order in the NEW Placed By (Email) field. For online orders placed after November 16.

II PRO TIP

Nov 2022

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Job Name Entry Field

Tie multiple PO Numbers to a single job using the Job Name entry field located on the Checkout page next to the PO Number entry field. Use to help sort Order History.

II PRO TIP

Sep 2022

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Promo Code Entry Process

To streamline the Checkout page, the promo code entry box is now hidden until you click the Have a Promotion Code? link.

II PRO TIP

Aug 2022

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Total Ordered Display

Tax is now shown as a line list AND added to your merchandise total during checkout.

II PRO TIP

Aug 2022

Canceled Line Items Removed

To reduce confusion, canceled items no longer show in Order History Details.

II PRO TIP

Aug 2022

Find Returns in Order History

You can now filter your Order History Status to find returns for orders placed after July 28. In Search Orders, click the Status dropdown and select Returned.

II PRO TIP

July 2022

Email Delivery Improvements

We made changes to our email delivery configurations. These improvements will keep FirstSupply.com emails out of your Junk/SPAM folders.

II PRO TIP

June 2022

Quick-View Inventory Icons

New inventory icons give you an even faster way to see if something is  In Stock or  Out of Stock at Your Local Warehouse before you order.

II PRO TIP

June 2022

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Checkout, Pick Up, & Delivery Improvements

Our updated Payment page is easier to navigate with clearly separated sections, you can now choose Delivery or Pick Up during checkout and tax now displays during checkout.

II PRO TIP

May 2022

Inventory in Cart and Lists

Thanks to our new inventory display feature, you can now see inventory counts for items in your Cart and in a List.

II PRO TIP

May 2022

Exporting Lists

This feature gives you a fast way to save any List as a spreadsheet. When you open a List, you’ll now see an Export button – just click the button to download a csv file.

II PRO TIP

Apr 2022

Order History Partial Search

The Order #, and PO # fields in Order History will return results with 5 matching characters – exact matches are no longer required. (Click Search Orders to find the fields.)