Help and Contact Info
Pro Tip Summaries
Pro Tip Summaries quickly describe the latest and greatest enhancements made to FirstSupply.com. Many of these website improvements were requested by customers, and are designed to help you get the most from FirstSupply.com. To get longer format Pro Tips delivered straight to your inbox, join our email list.
For a broader overview of FirstSupply.com, be sure to check out our Website Features page to see the time-saving features we’ve added to streamline your experience and make your job easier.
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Reminder June 2024
CHAT with Customer Support
Get answers from a human, not a bot! Click the Chat icon on the website or First Mobile app to contact a knowledgeable First Supply employee.
No time for a Call or online Chat? Send a text instead! Visit our Text To Branch directory, or click TEXT BRANCH in the First Mobile app.
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NEW June 2024
Auto-Filtered Search Results
The website now pre-sorts to offer In Stock in Any Warehouse items that best match the search terms entered.
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NEW May 2024
Improved Search on FirstSupply.com
Multiple NEW website search improvements will help you quickly find what you’re searching for on FirstSupply.com.
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NEW May 2024
Search Faster on the First Mobile App
We moved the search bar up a level to the tiled home screen, so you can start searching without opening the SHOP tile.
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Apr 2024
Additional Purchase History Link
If you’ve ordered something within the last 6 months, you’ll now see a View Purchase History link on search results and category pages. The new link will appear under the Add To Cart button, next to the Add to List link, on search results and category pages.
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Apr 2024
Filter Products by In Stock
On search results and category pages, in the left Filter column under Stocked Items: Select In Stock at Local Warehouse to see inventory at your local warehouse. Select In Stock at Any Warehouse to see inventory at any First Supply warehouse.
Visit Product List Library and click to open any one of the Lists we have created, which you can save and use as your own. Click on the Save List option and rename to add it to your personal list library in My Lists. Modify the list as desired.
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Dec 2023
Improved Display For Phaseout & Discontinued Products
Discontinued: The word DISCONTINUED appears over the product image for discontinued items.
Phaseout: A WHILE SUPPLIES LAST! message appears by items with limited availability.
If your order was shipped by UPS or FedEx on or after 8/1/23, you can now see Tracking Information in Order History (if provided). Click on a linked Order # from your Order History.
Now you can add or update a Shipping Preference, Delivery Date, PO Number, Order Comments, and Fulfillment Method on your order. Visit Quote to Order FAQs for more info.
Pending quotes now show under the My Quotes heading in My Account. To accept a quote, click on a linked Quote #, then click the Convert Quote to Order and Place Order buttons. Visit our Quote to Order FAQs for more info!
Save on overstocked, discontinued, and returned merchandise! Hover over Shop Products located below the First Supply logo and click on the SAVE! Clearance link.
In Order History, click an Order # with the Status of Shipped, Invoiced, or Paid and click the Request for Return button. Select the quantity and Reason Code for each item being returned and click the Send Return Request button to submit for review.
When Box, Case, or Package quantities are available for an item, that information will now show when those items are saved in Lists.
Fill out the Custom List Request Form. We’ll create a new list and add it directly to your FirstSupply.com account. Your new list(s) will be available in My Lists.
The Warranty Claim Form (PDF 1.2 MB) is conveniently linked at the very bottom of the website, in the footer under the Customer Service heading.
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Apr 2023
Alternative Items Suggested
If an item is Out of Stock at your local branch, you’ll now see an alternative option displayed below the original (if there’s an approved substitute available).
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Mar 2023
Replacement for Discontinued Items
When you search for an item that has been discontinued, you’ll now see a comparable replacement displayed below the original.
In Order History, click on a Picked, Shipped, or Invoiced order to open its Order Details page. Scroll to the bottom to view the delivery information. For orders shipped by First Supply Truck.
Search Order History by entering the email address (can partially match) of the person who placed the order in the NEW Placed By (Email) field. For online orders placed after November 16.
Tie multiple PO Numbers to a single job using the Job Name entry field located on the Checkout page next to the PO Number entry field. Use to help sort Order History.
To reduce confusion, canceled items no longer show in Order History Details.
You can now filter your Order History Status to find returns for orders placed after July 28. In Search Orders, click the Status dropdown and select Returned.
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July 2022
Email Delivery Improvements
We made changes to our email delivery configurations. These improvements will keep FirstSupply.com emails out of your Junk/SPAM folders.
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June 2022
Quick-View Inventory Icons
New inventory icons give you an even faster way to see if something is In Stock or Out of Stock at Your Local Warehouse before you order.
Our updated Payment page is easier to navigate with clearly separated sections, you can now choose Delivery or Pick Up during checkout and tax now displays during checkout.
This feature gives you a fast way to save any List as a spreadsheet. When you open a List, you’ll now see an Export button – just click the button to download a csv file.
The Order #, and PO # fields in Order History will return results with 5 matching characters – exact matches are no longer required. (Click Search Orders to find the fields.)